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FAQs
What you need to know
18/04/2024 3059
Membership benefits commence at 5pm the day after we receive your membership fee.
There is a 14 day qualifying period for all new/reinstated members who require non-emergency transport or emergency transport due to a pre-existing condition.
Having a membership does not mean you will receive special treatment if you need an ambulance.
Having a membership does not mean you will automatically be sent an ambulance when you call Triple Zero (000).
You may cancel your membership at anytime.If you ask for a refund, there is an administration fee.
If you have private health insurance, AV recommends that you contact your fund and use the Ambulance Cover Checklist as a guide to determine if you have sufficient ambulance cover.
Pensioner Concession and Health Care cardholders may be entitled to free ambulance cover under certain circumstances. Go to health.vic.gov.au to find out more.