• What you need to know

Find out more:

You can be an Ambulance Victoria member if you're an:

  • Australian Citizen or have been granted permanent / temporary resident status who lives in Victoria.
  • Australian Citizen or have been granted permanent / temporary resident status who lives within our Operational Boundaries.
  • Approved Department of Home Affairs person who lives in Victoria.

Types

  There are 2 types:

  • Single, for 1 person
  • Family, for you, your partner and/or children under the age of 17 (and living under the same roof) or full time students under 25.

What you get

  In Victoria, you'll get:

  • Emergency road transport by us.
  • Emergency air transport by us.
  • Treatment when you dont need moving.
  • Clinically Necessary Non-Emergency transport by us or our partners.

  In other states, you'll get:

  • Emergency road transport by their states service.
  • Emergency air transport by their states service.
  • Treatment when you dont need moving.
  • Clinically Necessary Non-Emergency transport to the nearest medical place, if we tell their state service they can do it.

If you're a member, you won't get:

  • Services we don’t think you clinically need.
  • Transport that’s not to the nearest medical place that can treat you, as we decide.
  • Transport to other services we don’t think you clinically need, like if you want to move to another place to be closer to family.
  • Non-emergency cases where we haven’t made you an active member yet.
  • Emergency cases when you’re not an active member yet but you had a had a problem with your health you knew about already
  • Services used before 5pm the day after we receive your payment
  • Services that the Transport Accident Commission (TAC) or WorkCover are in charge of, unless they have rejected a claim
  • Transport paid for by us where a third party is in charge of payment, as said in the ambulance payment guidelines.
  • Services performed by a non-registered provider.