If your name or gender has changed, please make sure you update your membership as follows:

Online

Email

Your email must include the following details:

• Your current full name
• Your current address (including postcode)
• Date of Birth
• Your membership number (if known)
• The details that you would like to update

Mail

Your letter must include the following details:

• Your current full name
• Your current address (including postcode)
• Date of Birth
• Your membership number (if known)
• The details you would like to update

Our address:
Ambulance Victoria
PO Box 278
South Melbourne Victoria 3205

Phone

• 1300 366 141

If transport is used:

If any details captured at the time of transport, do not match your membership, you may be asked to provide evidence of your identity such as: (ideally it would show your previous and current legal name). 

• Australian marriage certificate 
• Australian certificate of name change 
• Australian birth certificate 
• Statutory declaration if you cannot provide the above legal documentation

Please note: If you do not provide 3 points of ID we will be unable to process your request.