As the Primary member, you can jump online and add or remove dependants (partner/children) as long as they are living with you.  The qualifying period may apply to the people you add, as per the AV Business Rules. 

If you have a Single membership

• If the person you want to add is already listed in our system, you will not be able to add them online and you will need to call the Membership Service Centre on 1300 366 141.
• Your Single membership will change to a Family membership and your expiry date will change.
• If there are two Single memberships involved please click here for more information.

If you have a Family membership

• If the person you want to add is already listed in our system, you will not be able to add them online and you will need to call the Membership Service Centre on 1300 366 141.
• If all dependants are removed, your membership will become a Single membership.  
• We do not contact any dependants that you remove, it is recommend that you let them know they are no longer covered under your membership.

Adding a newborn baby to a membership (Family or Single)

• You can only add a child to a membership after they have been born and named.
• In the case where you have a current Single membership only:
  • We allow 30 days from the Date of Birth for the Main member to contact us and transfer to a Family membership.
  • Normal waiting periods apply if the Family membership is created more than 30 days since the child's birth.
• In the case where both parents hold a current membership (two Singles/one Family)
  • We ask that they update the membership (or combine the two single memberships) as soon as possible after birth.
  • We will require a copy of the birth certificate to assess services used if the child added is over 12 months of age.

If you can't do it online, you can also request changes to your membership via our Live chat, email or phone 1300 366 141.