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FAQs
How do I add a dependant child/partner to my membership?
13/10/2024 6611
As the Primary member, you can jump online and add or remove dependants (partner/children) as long as they are living with you. The qualifying period may apply to the people you add, as per the AV Business Rules.
If you have a Single membership
If the person you want to add is already listed in our system, you will not be able to add them online and you will need to call the Membership Service Centre on 1300 366 141.
Your Single membership will change to a Family membership and your expiry date will change.
If there are two Single memberships involved please click here for more information.
If you have a Family membership
If the person you want to add is already listed in our system, you will not be able to add them online and you will need to call the Membership Service Centre on 1300 366 141.
If all dependants are removed, your membership will become a Single membership.
We do not contact any dependants that you remove, it is recommend that you let them know they are no longer covered under your membership.
If you can't do it online, you can also request changes to your membership via our Live chat, email or phone 1300 366 141.