FAQs

Membership types and cover provided


Types

There are 2 types of membership you can purchase:

  • Single - for 1 person only
  • Family - for you, your partner and/or children under the age of 17 (and living under the same roof) or full time students under 25. 

What type of cover is provided

In Victoria, you'll get:

  • Emergency road transport by us.
  • Emergency air transport by us.
  • Treatment when you don't need moving.
  • Clinically Necessary Non-Emergency transport by us or our partners.

In other states, you'll get:

  • Emergency road transport by their states service.
  • Emergency air transport by their states service.
  • Treatment when you don't need moving.
  • Clinically Necessary Non-Emergency transport to the nearest medical place, if we tell their state service they can do it.

Please refer to the AV Business Rules for more information.


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