FAQs

Will a receipt be sent to me upon payment?


In line with our environmental policy and to reduce our carbon footprint, receipts are not automatically issued when a payment is made.

If you join or renew online, you will be able to print a receipt at time of payment. 

Receipts are also available after you login to your Membership Dashboard from the “My Communications” section – you can view, print or send yourself a copy.

We also provide you the option to have the latest receipt sent to you via our automated phone menu system, or for more complex requests, just ask one of our friendly operators using the Live Chat system or calling the Membership Service Centre on 1300 366 141 (Mon-Fri 8am-8pm & Sat 9am-5pm). You can also send us an email and we will respond within one business day.

 


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