If you use ambulance services as the result of an incident at work, you need to submit a claim through Workcover to cover the cost of the invoice/s.
 

If your Workcover claim is rejected, you can then claim the cost of the invoice through your AV membership.
 

To do this, you will need to provide invoice information as well as below:
 

• Proof that Workcover refused your initial claim.

• Your AV membership number.

• If you don't know your membership number you can request it via SMS.
   

If you prefer to speak with someone about your claim, please contact the Accounts Receivable Department on 1800 990 029.