If you use ambulance services as the result of an incident at work, you need to submit a claim through Workcover to cover the cost of the invoice/s.

If your Workcover claim is rejected, you can then claim the cost of the invoice through your AV membership.

To do this, complete the online form.

• You will need to provide proof that Workcover refused your initial claim.
• You will be able to provide your membership number on this form.
• If you don't know your membership number you can request it via SMS.

If you prefer to speak with someone about your claim, please contact the Accounts Receivable Department on 1800 990 029.