FAQs

How do I notify Ambulance Victoria of the death of a member?


We understand the death of a family member or friend is a difficult time. We want to make it as easy as possible to help you or your solicitor manage your loved one’s ambulance membership.

There may be some legal processes we need to follow as Membership is considered a financial transaction.

Please choose which action you would like to take and follow the steps below:

  • If you just want to tell us, please go to step one (1) OR
  • If you would like to transfer the membership into your name or close the existing membership, go to step two (2), OR
  • To request a refund or update any details as an authorised third party you will need to follow steps 1-4. Documentation needs to be provided before we can action any requests. 

1. Notify us

You can notify Ambulance Victoria (AV) either verbally, in writing or via email and we will advise you of the next steps.

At this stage we will add a note to the membership only. The membership will continue to run as normal (renewal notices will be sent) until it eventually resigns due to non-payment.

If you wish to close the membership and/or request a refund, we will require further documentation as stated below.

2. Transfer the membership into an existing dependant’s name or close the membership

To make changes to the membership where the primary member has passed away, we will need:

  • Legal evidence of death such as a copy of the Death Certificate or a Statutory Declaration
  • Three points of ID for the deceased member (such as name, address and date of birth)
  • Your contact information

If you are the dependant adult listed on the membership

We will just need the above documents and your request to change the membership into your name. The new membership start date will be from the day after the death of the primary member.

To close the membership

To close the membership (which will cease all future communication such as renewals and cancel any direct debit arrangements) we need all of the information stated above.

3. Request a refund or requests from Third party

As well as the above documents, we will need a copy of legal documents showing you have the authority to act on behalf of the member. This will allow us to process a refund of the remaining balance. Legal documents could be:

  • Financial Power of Attorney
  • Guardianship order
  • Trustee
  • Administratorship
  • Legal Representative
  • Executor of the Estate that shows you are acting on behalf of the deceased member
  • Will
  • Letters of Administration issued by the Supreme Court
  • Statutory Declaration (for estates under $10,000)

Please note:

  • Refunds are calculated from the date of death for a current membership only.
  • No refund is available for prior years/periods of cover.
  • Refunds are issued by cheque and made payable “To the Estate of”.

4. Submit these documents to us

Once you have all the information ready, please send to:

Email:    membership@ambulance.vic.gov.au
or
Mail:     PO Box 278 South Melbourne Vic 3205

What happens next?

We will process the notification depending on the type of membership that the deceased member held, and the information or evidence that has been provided.

Single Membership:
The membership will be closed and remaining funds can either be donated to AV or refunded back to the original payment source ie credit card or via a cheque to the deceased Estate.

Family Membership (deceased is the primary member):
The existing family membership will be closed and a new membership opened in its place, either as a single membership or a new family membership depending on the circumstances. Any remaining funds will be applied to the new membership.

Family Membership (deceased is a listed dependant):
The member will be removed as an active listed dependant.  All other details of the membership will remain unchanged unless additional changes are requested.

Contact us

We are happy to guide you through the process so please don’t hesitate to call our Membership Service Centre on 1300 366 141 with any questions.


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