FAQs

What happens if I am transported as a result of a car accident?


If you are treated or transported by ambulance after a car accident, you cannot claim the cost of the ambulance treatment or transport under your AV membership in the first instance.

You must lodge a claim via the Transport Accident Commission (TAC) before claiming the cost of the invoice under your membership. If your claim is rejected by the TAC, you can then claim the cost of the invoice through your AV membership. Proof of the rejected claim will be required.

Making a claim with Ambulance Victoria

To claim the cost of an invoice complete this online form. You can provide your membership number using this form (if known).

If you prefer to speak with someone, please contact the Accounts Receivable Department on 1800 990 029.


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