FAQs

How do I make a complaint about my membership?


Ambulance Victoria appreciates your feedback and takes all complaints seriously. In the first instance please contact our Membership Contact Centre:

Phone – 1300 366 141 (Mon-Fri 8am-8pm & Sat 9am-5pm) or

E-mail: membership@ambulance.vic.gov.au

If you remain dissatisfied, AV’s detailed complaints procedure can be accessed through this link:

Complaints Process


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