I do not have a membership card, do I need this if I use an ambulance?

You are not required to present your membership card or advise of your membership number at the time of transport. Your details will be taken by the paramedics and sent through to the AV Accounts department.  If the details match what is listed on your membership, an invoice may not be issued.

You can confirm that your membership details are correct in the following ways:

Online Confirm your details online now.

Email Send us an email listing 3 points of ID (full name, current address including postcode and date of birth), the membership number and the details that you would like to confirm.

Phone Phone our Membership Service Centre on 1300 366 141 (Mon-Fri 8am-8pm & Sat 9am-5pm) and speak to a consultant who can make updates to your record.


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