We are working closely with the Department of Health (DH) and Emergency Management Victoria (EMV) to ensure we have the resources in place to manage the evolving coronavirus (COVID-19) situation.

If you have an emergency and you need an ambulance, you will get one. Every call to Triple Zero (000) is carefully assessed to ensure we understand the patient’s requirements and to ensure they get the care they need. 

Less urgent calls go to our Referral Service for more detailed assessment to match callers to the service that best suits their needs. We may direct our callers to alternative care in some of these cases.

As always, it is important to save Triple Zero (000) for emergencies only. 

Anyone who thinks they have COVID-19 should contact the Coronavirus Hotline on 1800 675 398. 

The Nurse-On-Call Hotline is also available 24/7 on 1300 60 60 24 for general health advice or to discuss other health conditions.

You can find further information, updates and advice on COVID-19 here.