Ambulance Victoria (AV) wishes to advise that we have recently undergone an upgrade to our banking system to increase our security measures when processing payments. This process was completed in December 2019.
As a result some members were sent an email asking them to make contact as the details we held were out of date. Members can check or update their payment options via the AV website here.
This change has greatly increased the security and privacy of managing membership payments. AV no longer holds credit card details in our database, but instead communicates directly with our banking partner to manage the payments.
If you are having trouble updating your details online, please contact our team via firstname.lastname@example.org and they will assist.
Alternatively you can contact the Membership Service Centre on 1300 366 141 between the hours of 8:00am-8:00pm Monday to Friday or 9:00am-5:00pm Saturday. Please be aware that due to these changes and the recent bushfires, the expected wait times will be longer than normal.