Ambulance Victoria (AV) completed an upgrade to our banking system in December 2019 which increased security measures for our members.

This change has greatly increased the security and privacy of managing membership payments.  AV no longer holds credit card details in our database, but instead communicates directly with our banking partner to manage the payments.

Members can check or update their payment options via the AV website here.

If you are having trouble updating your details online, please contact our team via membership@ambulance.vic.gov.au and they will assist.

Alternatively you can contact the Membership Service Centre on 1300 366 141 between the hours of 8:00am-8:00pm Monday to Friday or 9:00am-5:00pm Saturday. Please be aware that due to these changes and the recent bushfires, the expected wait times will be longer than normal.