Every call is carefully assessed to ensure we understand the patient’s requirements and to ensure they get the care they need.

Being a member does not mean you will automatically be sent an ambulance when you call Triple Zero (000).

Less urgent calls go to our Referral Service for more detailed assessment to match callers to the service that best suits their needs. We may direct our callers to alternative care in some of these cases.

Click here to learn more about what happens in an emergency and how Ambulance Victoria responds when you call Triple Zero (000).