I purchased AV membership via Latrobe Health Services. What happens now?

Ambulance Victoria (AV) creates a membership in your name and includes family members where we have been instructed by Latrobe Health Services (LHS).   

If you have provided an email address to LHS, you will receive a welcome email from AV once the membership has been set up.  After which, you will also be able to go online and log into your membership account to check the details. 

If you have not provided an email address, you will be able to request your membership number via SMS if you need it. Click here for instructions on how to do this. 

How to Make Changes

You should contact Latrobe Health Services to make changes to your policy, for example adding a dependant child or updating an address:

Phone: 1300 362 144

Email:  info@lhs.com.au

To be able to check your AV membership details on our website, you will have to have an email address listed on your account. Without an email address, you can contact the AV Membership Call centre on 1300 366 141.

Special Conditions for LHS Members

  • Dependant children listed on an AV membership purchased through Latrobe Health are covered for ambulance cover up to the age of 25. 
  • A Dependant child is a child that is single and fully dependent on the Primary member or their listed partner.
  • All other conditions are the same as the AV Business Rules which can be found here.

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