In line with our commitment to our Social and Environmental Responsibility Framework Ambulance Victoria no longer produces membership cards.

You can receive your membership number via SMS . Please include the following details in your SMS:

• Your full name
• Date of Birth
• Mobile number (this must be the same number listed on your membership)

Please note:

• A Membership card or number is not required at the time of transport or treatment. 
• Having a membership card does not necessarily mean you have an active membership.
• It is your responsibility to know when your membership is due. You can check online or contact the call centre if you are not sure.
• AV will attempt to notify you up to 30 days before your due date.

Other ways to receive your membership number:

Email
Send us an email listing 3 points of ID (full name, current address including postcode and date of birth), and ask request your membership number. We will reply within 2 business days via email.

Phone
Call our Membership Service Centre on 1300 366 141 (Mon-Fri 8am-8pm & Sat 9am-5pm) and speak to a consultant.