Membership cards are not required at the time of transport.
We decided to stop producing membership cards as a way to reduce the environmental impact and costs, without impacting the service to our members. The money saved supports operational activities such as paramedic development and training and new and improved equipment/vehicles.
You can request your membership number when required in the following ways:
By SMS - Receive your number via SMS and save this for when you need to fill out forms or provide your member number. Just enter your first name, last name, Date of Birth and mobile number (the mobile number used must be listed on the membership), hit the "Send SMS" button and we will SMS your membership number.
By Email - Send us an email listing 3 points of ID (full name, current address including postcode and date of birth), and ask request your membership number. We will reply within 2 business days via email.
Over the phone - Call our Membership Service Centre on 1300 366 141 (Mon-Fri 8am-8pm & Sat 9am-5pm) and speak to a consultant.
Please note: having a membership card does not necessarily mean you have an active membership. It is your responsibility to know when your membership is due. You can check online or contact the call centre if you are not sure. AV will attempt to notify you up to 30 days before your due date.