FAQs

Will I receive any confirmation when I join?


If you provide an email address when you join, you will receive a welcome email with your membership details listed. 

If you are unable to provide an email address, you can request a copy of your receipt to be mailed to your address listed on the membership.

Please note:

  • The welcome email confirms details of the chosen membership. 
  • If payments are declined, unsuccessful or not made, the membership becomes invalid and will not cover transport invoices, unless the payment issue is rectified within the stated timeframes.  
  • See here for more detail on payment issues.

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