FAQs

I paid via BPAY®, is this payment shown on my membership instantly?


No. 

Payments can take up to three business days to be applied to your membership when using a third party channel such as BPAY®. Once Ambulance Victoria receive the funds, they will be applied effective to the date that they were paid.

Please note:

  • If you have made a payment close to your due date, you may still receive overdue communication from AV. Please disregard if you have been notified that your payment was successful (you should have received a receipt number). 

  • Weekend days and public holidays will also affect processing times for payments & can cause further delays.

  • BPAY® is a third party bill payment processing system, for which we do not set the Terms and Conditions for.

 


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