Why do I need to provide three points of ID when I call or email a request to Ambulance Victoria?

The request for ID such as name, address and date of birth is to determine the identity of the person communicating with Ambulance Victoria (AV). It is requested to make sure changes are made by the authorised party and in the correct manner.

All members must adhere to a three point identification check in order to make changes or access information on a Membership.

Ambulance Victoria respects the privacy of all members and provides security around the information that is provided by our members. Members information is gathered and stored in alignment with the AV Privacy Policy and AV Membership Business Rules.

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