Ambulance Victoria (AV) Membership is available to purchase for people who live in Victoria and some towns along the South Australia (SA) and New South Wales (NSW) borders in accordance with approved AV operational boundaries. Click here for more information.

Please note: AV has no obligation nor intention to add to or change the list of towns that are allowed to be covered.  The list of allowed towns was formed some years ago, and whilst listed by postcode, it is the town that determines eligibility.  Some towns may have the same postcode as eligible towns; however, this is not considered as being eligible to purchase AV Membership.  

What does it mean for me if my address is not on the approved list? 

If you are not an AV member, you will have to research options for ambulance cover within your home state. 

Due to previous system constraints, you may have been allowed to purchase AV membership in the past, even if you lived in an ineligible town. Once AV identifies that you do not live in an eligible town, your membership will be resigned, and you will be eligible for a pro-rata refund of the remaining balance in line with the AV Membership Business Rules. 

What if I have used transport as an AV member and my address is not on the approved list? 

If you have used transport or approved ambulance services and it is found that your residential address is not eligible for AV cover, with consideration to the AV Membership Business Rules, the existing or previous invoices will be covered.  The membership will be cancelled from the date that ineligibility is identified. 

You may request a pro-rata refund of the remaining balance in line with the AV Membership Business Rules. 

What if my postcode/town is near an approved town? 

AV has no intention to add to or change the list of towns and postcodes that are allowed to be covered.

Whilst we understand your postcode may be near an approved town or closer to Victoria than a listed town, or has the same postcode as a town in the approved list these arrangements were part of a legacy decision made by AV many years ago.   

AV receives no funding from SA and NSW governments nor do private health services provide funding to AV. 

As each state operates ambulance cover differently you will have to research options within your home state to ensure you have cover.