Ambulance Victoria takes seriously our commitment to providing the best care for every patient.

Every call to Triple Zero (000) is carefully assessed to ensure we understand the patient’s requirements and to ensure they get the care they need.

Emergency ambulances are allocated on clinical need, with priority given to those with life-threatening conditions, requiring pre-hospital care, such as cardiac arrest, stroke and major trauma.

AV has a detailed Emergency Response Plan and escalation procedures to effectively manage surges in workload and demand, and for significant or prolonged incidents. You can read more about how we manage demand on our website. 

We remind all community members to please save Triple Zero for emergencies – this is to ensure the sickest Victorians receive life-saving care.