There could be a number of reasons why you were sent an invoice after you used the services. This includes:

• Details collected by paramedics don't match your current membership record
• Your membership is not current
• The person who used the service is not listed on your membership
• The person who used the service is ineligible to be covered under your membership
• AV needs evidence such as Student ID or birth certificate to finalise the invoice
• You used ambulance services in another state

If you have received an invoice and are uncertain whether you are required to pay, please refer to the website or contact the Accounts team to discuss your options.  

AV website

Enter your details online

Email

Send an email. Please include:

• Full name
• Address
• Date of birth
• Invoice number
• Date of services used
• Patient name
• Summary of query
• Copy of invoice (where interstate services used)

Call us

Please call the Accounts Department on 1800 990 029.

Interstate Invoices
If you do receive a transport invoice from an Interstate service please provide a copy to Ambulance Victoria Accounts Receivable Department via email as above or mail to Locked Bag 9000, Ballarat, Vic 3354.