Ambulance Victoria

Benefits commence at 5pm the day after we receive your membership fee.
There is a 14 day qualifying period for all new/reinstated members who require non-emergency transport or emergency transport due to a pre-existing condition.
Membership does not mean you will receive special treatment if you need an ambulance.
Membership does not mean you will automatically be sent an ambulance when you call Triple Zero (000).
You can cancel your membership anytime.
If you ask for a refund there is an administration fee.
If you have Private Health Insurance you will need to check how much ambulance cover is provided if any.
Pensioner Concession and Health Care cardholders may be entitled to free ambulance cover under certain circumstances. Go to health.vic.gov.au to find out more.
The AV Membership Business Rules outline the full terms and conditions of cover.

You can be an Ambulance Victoria member if you're an:

Australian Citizen or have been granted permanent / temporary resident status who lives in Victoria.
Australian Citizen or have been granted permanent / temporary resident status who lives within our Operational Boundaries.
Approved Department of Home Affairs person who lives in Victoria.

There are 2 types:

Single, for 1 person
Family, for you, your partner and/or children under the age of 17 (and living under the same roof) or full time students under 25.

In Victoria, you'll get:

In other states, you'll get:

Emergency road transport by their states service.
Emergency air transport by their states service.
Treatment when you dont need moving.
Clinically Necessary Non-Emergency transport to the nearest medical place, if we tell their state service they can do it.

If you're a member, you won't get:

Services we don’t think you clinically need.
Transport that’s not to the nearest medical place that can treat you, as we decide.
Transport to other services we don’t think you clinically need, like if you want to move to another place to be closer to family.
Non-emergency cases where we haven’t made you an active member yet.
Emergency cases when you’re not an active member yet but you had a had a problem with your health you knew about already
Services used before 5pm the day after we receive your payment
Services that the Transport Accident Commission (TAC) or WorkCover are in charge of, unless they have rejected a claim
Transport paid for by us where a third party is in charge of payment, as said in the ambulance payment guidelines.
Services performed by a non-registered provider.

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