If you would like to cancel your membership, you can do so using one of the following methods:

Email

• Send an email. Your email must include the following details:
• Your full name
• Your current address (including postcode)
• Date of Birth
• Your membership number.
• The details that you would like to update

Call our Membership Centre

• Call 1300 366 141
• 8:00am-8:00pm, Monday to Friday
• 9:00am-5:00pm, Saturday

Mail

Your letter must include the following details:

• Your full name
• Current address (including postcode)
• Date of Birth
• Your membership number
• The details you would like to update

Our address:

Ambulance Victoria
PO Box 278
South Melbourne Victoria 3205

Please note: The membership can only be cancelled by the Primary member or a nominated third party to act on the behalf of them (AV must be provided with this authority in writing or verbally).

Information about subscription refunds:

• A refund of the unused portion of your membership is available upon request.
• Refund payments are calculated on a pro-rata basis.
• Admin fee of $12.50 applies to all refunds unless waived by AV. Click here for more information.