FAQs

How do I cancel my membership?


If you would like to cancel your membership, you can do so using one of the following methods:

Email: Send an email listing 3 points of ID (full name, current address including postcode and date of birth), the membership number and the reason why you would like to cancel.

Phone: Call 1300 366 141 (Mon-Fri 8am-8pm & Sat 9am-5pm).

Mail: Send your written request, listing 3 points of ID (full name, current address including postcode and date of birth) and the membership number to Ambulance Victoria PO Box 278 South Melbourne Vic 3205.

A refund of the unused portion of a Membership is available upon request. Refund amounts will be calculated on a pro-rata basis from the date the request is received in writing and where possible, will be refunded back to the source the payment was made from.  An administration fee of $12.50 will apply to all refunds unless waived by AV, click here for more information. Refunds will not be issued to a non-Australian bank account.

Please note: Only the Primary Member on the membership can cancel the membership. The primary member can nominate a third party to act on their behalf by providing verbal or written permission.

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