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FAQs
How do I cancel my membership?
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If you would like to cancel your membership, you can do so using one of the following methods:
Email
Send an email. Your email must include the following details:
Your full name
Your current address (including postcode)
Date of Birth
Your membership number.
A request to cancel your membership
The reason for cancelling your membership
Call our Membership Centre
Call 1300 366 141
8:00am-8:00pm, Monday to Friday
9:00am-5:00pm, Saturday
Mail
Your letter must include the following details:
Your full name
Current address (including postcode)
Date of Birth
Your membership number
A request to cancel your membership
The reason for cancelling your membership
Our address:
Ambulance Victoria PO Box 278 South Melbourne Victoria 3205
Please note: The membership can only be cancelled by the Primary member or a nominated third party to act on the behalf of them (AV must be provided with this authority in writing or verbally).
Information about subscription refunds:
A refund of the unused portion of your membership is available upon request.
Refund payments are calculated on a pro-rata basis.
Admin fee of $12.50 applies to all refunds unless waived by AV. Click here for more information.