A refund of the unused portion of a Membership is available upon request.

Refund amounts will be calculated on a pro-rata basis from the date the request is received and will be refunded back to the source the payment was made from where possible. 

An administration fee of $12.50 applies to all refunds.

Please note:

• If a duplicate payment has been made, you can request a refund of the additional payment or we will extend the membership period in accordance with the amounts paid.

• Waiving of the administration fee is at the discretion of Ambulance Victoria.

• If a member dies, the unused portion of the membership may be refunded to the estate of the deceased member at the request of an authorised representative of the deceased member. Ambulance Victoria will refund back to the date stated on the official documentation, where possible and provided this date is within the current membership period. See here for more information regarding what to do if a member has died.

Refunds will not be issued:

• To a non-Australian bank account.
• For the used (i.e. past) portion of a Membership, or for prior Membership Periods.
• If the application of the $12.50 administration fee results in a zero or negative balance.

Please refer to the Ambulance Victoria Business Rules for the full terms and conditions.