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FAQs
What you need to know
30/11/2023 2770
Benefits commence at 5pm the day after we receive your membership fee.
There is a 14 day qualifying period for all new/reinstated members who require non-emergency transport or emergency transport due to a pre-existing condition.
Membership does not mean you will receive special treatment if you need an ambulance.
Membership does not mean you will automatically be sent an ambulance when you call Triple Zero (000).
You can cancel your membership anytime.
If you ask for a refund there is an administration fee.
If you have Private Health Insurance you will need to check how much ambulance cover is provided if any.
Pensioner Concession and Health Care cardholders may be entitled to free ambulance cover under certain circumstances. Go to health.vic.gov.au to find out more.