What happens when I use the ambulance service?

Membership is not a prerequisite for receiving ambulance transport or services.

When you use the service, paramedics will collect your personal information and send it through to the AV Accounts department. AV members (including dependants listed on a Family membership) are not required to provide any membership information at the time of transport.

The Accounts department will assess whether an invoice needs to be sent out for payment.

There are cases where an invoice is sent even when you have a paid AV membership. This may require you to contact AV to update your membership details or provide further information such as evidence of full time study before an invoice can be finalised.

Please note:
If you are travelling and use the ambulance service interstate, you will receive an invoice. 

If you have received an invoice please click here.

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