Yes; however, conditions apply.

Non-Emergency Patient Transport (NEPT) is only for patients who require clinical monitoring or supervision during transport to and from hospital or medical appointments.

NEPT will only be considered by AV Membership in cases where:

• It is Clinically Necessary*, and
• the transport is to the nearest most appropriate medical facility, and
• it is pre-approved by AV, and 
• transport has been authorised and booked in the correct manner by a qualified health/medical professional.

*Clinically Necessary means that the patient requires active clinical monitoring/care or clinical supervision during transport that is provided by a paramedic, health professional or qualified patient transport officer or attendant.

Membership does not cover:

• Ambulance services if your benefits have not started and you are within your qualifying period
• Cases where the transport is for social or convenience reasons (such as choosing your own location of treatment)
• When a third party is responsible for payment (such as the sending hospital in the public system)

Click here for a full list of exclusions.

Please note:

• Patients cannot book their own transport.
• All pre-booked NEPT must be made by a medical professional using the online booking form.  
• Any queries about bookings should be directed to PTBookings@ambulance.vic.gov.au
• There is no guarantee that a particular transport will be covered under membership; however, if your clinician has booked the transport in line with the Ambulance Payment Guidelines, the NEPT Transport Regulations and the Membership Scheme Business Rules then it will likely be covered.
• Membership will not cover a transport if it was found that it did not meet the required criteria mentioned above.

Please refer to the following links for more information:

• Membership Cover and Non-Emergency Transport
• Ambulance Payment Guidelines 
• Membership Scheme Business Rules
• NEPT Transport Regulations
• Patient Transport - Booking Form