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FAQs
Can I request that AV Membership delete my personal information?
25/04/2024 802
The Public Record Office of Victoria’s (PROV) PROS 17/02 Emergency Services Function RDA sets the minimum period that AV are required to keep member data which is seven (7) years after the last date of cover or contact with the member, whichever is later. You can review this on the PROV website.
If a member makes contact asking for their membership records to be deleted, AV’s contracted call centre staff will initially check if the membership is current and action as follows:
If the membership is current:
Add their email address to the membership
Add a note stating; ‘Member has requested their membership data be disposed of. As the membership is current no details can be deleted.’
If the membership is already lapsed/resigned:
tick do not mail, and
add their email address to the membership
Add a note stating; ‘Member has requested their membership data be disposed of. Ambulance Victoria, as a State Government entity are required to follow the Public Record Office Victoria’s disposal of data’s ‘Retention and Disposal Authorities’ and therefore are required to retain member data for a period of 7 years.’
For more information regarding data protection and what happens if there is a breach - click here For more information regarding what AV Membership does with your data - click here